1. Acceptance of Terms

1.1. By engaging our remote support services, you (the “Customer”) acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

2. Services Offered

2.1. We provide remote computer support, including diagnosis, troubleshooting, and resolution of software-related issues. Our services are delivered through secure remote connections.

3. Service Availability

3.1. We make every effort to ensure the availability and reliability of our services. However, we do not guarantee uninterrupted or error-free service, as external factors may impact service availability.

4. Payments and Billing

4.1. Our services are offered on a fee basis, and pricing is outlined in our provided pricing structure.

4.2. Payments are processed through secure payment gateways, and the Customer is responsible for providing accurate billing information.

4.3. Some services may require prepayment. We offer a ‘No Job, No Fee’ policy, providing refunds in the event we are unable to resolve the issue as specified in our refund policy.

5. Confidentiality

5.1. We are committed to maintaining strict confidentiality regarding the Customer’s data, personal information, and any sensitive information accessed during remote support sessions.

5.2. The Customer acknowledges that every remote support session is recorded and logged for quality assurance, training, and security purposes.

6. Customer Responsibilities

6.1. The Customer agrees to:

  • Provide accurate and complete information necessary for troubleshooting.
  • Adhere to instructions provided during the support session.
  • Inform us of any changes or issues during the session.
  • Ensure their data is adequately backed up before the session.

7. Data Backup

7.1. The Customer is solely responsible for maintaining up-to-date backups of their data before engaging in remote support services. We are not liable for data loss during or after support sessions.

8. Limitation of Liability

8.1. We are not liable for any indirect, consequential, or incidental damages, and our maximum liability is limited to the fees paid for the service.

9. Termination of Service

9.1. We reserve the right to terminate or suspend services at our discretion if the Customer violates these terms or engages in harmful activities.

10. Refund Policy

10.1. Refunds will be provided in accordance with our ‘No Job, No Fee’ policy. The Customer may request a refund within the specified time frame outlined in our refund policy.

11. Governing Law and Jurisdiction

11.1. These terms are governed by the laws of Republic of Ireland. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Republic of Ireland.

12. Changes to Terms

12.1. We reserve the right to update or modify these terms and conditions at any time. Updated terms will be effective upon posting on our website.

By using our services, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions. If there are any questions or concerns, please contact us before engaging in our services.