Last updated: 5 Nov 2023

1. Introduction

1.1. We are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our computer remote support services.

2. Information We Collect

2.1. Personal Information: We may collect personal information such as your name, contact details, and payment information when you engage with our services.

2.2. Session Data: We may record and log information related to your remote support sessions, including but not limited to chat logs, session recordings, and IP addresses for security, quality assurance, and training purposes.

2.3. Cookies: We may use cookies and similar technologies to track user behavior on our website. You have the option to manage cookie preferences through your web browser settings.

3. How We Use Your Information

3.1. We use the information we collect for the following purposes:

  • To provide remote support services and troubleshoot computer-related issues.
  • To process payments for services rendered.
  • To improve the quality of our services through session recording and analysis.
  • To communicate with you about your support requests.
  • To comply with legal obligations and respond to legal requests.

4. Data Security

4.1. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Third-Party Services

5.1. We may use third-party service providers for payment processing and analytics. These providers may have access to your personal information for the purpose of providing these services.

6. Data Retention

6.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When we no longer need your information, it will be securely deleted.

7. Your Privacy Rights

7.1. You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us.

8. Changes to this Privacy Policy

8.1. We reserve the right to update and modify this Privacy Policy at any time. Updates will be posted on our website.

9. Contact Us

9.1. If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at